Privacy policy
Introduction
This privacy notice provides you with details of how we collect and process your personal data through your use of our site catvanalearning.com
Please read this Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
By using our website, you indicate your acceptance of all terms of this Privacy Policy. If you do not agree to this policy, please do not use our website.
CatVana Learning Centre is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).
Contact Details
Full name of legal entity: CatVana Learning Centre
Email address: admin@catvanalearning.com
Types of personal information we collect about you
Personally Identifiable Information means any information capable of identifying an individual.
Analytics
Our website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to our website
Your IP address
This information may also include details about your use of our website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We use this information to learn about site traffic and activity.
Cookies
Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device.
§ These functional and required cookies are always used, which allow our hosting platform, to securely serve our website to you.
§ These analytics and performance cookies are used on our website, as described below, only when you acknowledge our cookie banner. Our website uses analytics and performance cookies to view site traffic, activity, and other data.
Form Submissions
When you submit information to our website via webform, we collect the data requested in the webform to track and respond to your submissions.
Google Analytics
We use Google Analytics to optimise our business.
By enabling Google Analytics, we are required to notify our website visitors by disclosing the use of these features and that we and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies or other third-party identifiers together to gather data about your activities on our website.
As owners of a Facebook business page, we may collect content or information from a Facebook user and such information may be used in the same manner specified in this Policy. You consent to our collection of such information.
We abide by Facebook’s Data Use Restrictions.
Any ad data collected, received or derived from our Facebook ads (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
We do not use Facebook advertising data for any purpose (including re-targeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorised by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetisation related service.
What we do with your information
We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to:
(a) provide, operate, maintain, improve, and promote our products and services;
(b) enable you to access and use our services;
(c) process and complete transactions, and send you related information, including purchase confirmations and invoices;
(d) send transaction messages, including responses to your comments, questions, and requests; provide customer service, support and administrative messages;
(e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners.
You can opt-out of receiving marketing communications from us by contacting us at a admin@catvanalearning.com or following the unsubscribe instructions included in our marketing communications;
(f) monitor and analyse trends, usage, and activities in connection with the website and Services and for marketing or advertising purposes;
(g) investigate and prevent fraudulent transactions, unauthorised access to our services, and other illegal activities;
(h) personalise the website and services, including by providing features or advertisements that match your interests and preferences; and
(i) for other purposes for which we obtain your consent.
Additional rights for EEA and certain other territories
If you are from certain territories (such as the EEA), you may have the right to exercise additional rights available to you under applicable laws, including:
Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Right to object to processing: You may have the right to request that we stop processing your personal information and/or to stop sending you marketing communications.
Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is inaccurate or unlawfully held).
Right to data portability: In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.
If you would like to exercise such rights, please contact us at admin@catvanalearning.com. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. A list of contact details for the EU data protection authorities is available here.
Legal basis for processing (EEA only)
If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:
(a) we have your consent to do so,
(b) where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or
(c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on your consent before its withdrawal.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this notice, we will make clear to you at the relevant time what those legitimate interests are.
Under the GDPR, you have the following rights
The right to be informed with clear, transparent and easily understandable information about how we use your personal data.
The right to obtain your personal data.
The right to request that Catvana Learning Centre corrects any personal data found to be inaccurate or out of date.
The right to request that your personal data is erased where it is no longer necessary for Catvana Learning Centre to retain such data.
The right to restrict processing of your personal data in certain circumstances.
The right to obtain and reuse your personal data in a structured, commonly used and readable format, known as the right to “data portability”.
The right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
The right to withdraw your consent to processing.
The right to lodge a complaint with the Information Commissioners Office.
Links to other sites
Our website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our website and to read the privacy policies of each and every website that collects personal information.
This Policy applies only to information collected by our website.
Policy changes
We may update this Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.